We appreciate your business! Getting your order out the door and into your hands is very important to us. We strive to ship all orders within 1-2 business days after your order is processed. While we hit these shipping times 98% of the time there are certain instances when running special promotions or peak ordering seasons can lag our production time frame.
Some orders may be delayed during shipping due to COVID, as some carriers are experiencing delays. Shipping times are not guaranteed. Sadly it's a hit or miss with this and out of our control.
Please ensure your shipping address is correct at checkout. Once an order has shipped the shipping address cannot be changed. If an order is returned to us, shipping will need to be re-paid before the order can be reshipped.
If an order tracks as delivered but is not received please check back doors and porches as well as with neighbors, as carriers do occasionally make delivery errors.
Thank You,
Namastay Nature
